Cancellation and Refund

Last Updated: April 7, 2023

Cancellation Policy

If Customer does not want to renew a subscription, Customer must cancel its account(s)/subscription(s) from its account settings. An email or phone request to cancel Customer’s account is not considered notice of non-renewal. Any cancellation will take effect only at the end of Customer’s then-current Subscription Term, and Customer will continue to owe all fees (including, if applicable, monthly subscription fees and fees for any On Demand Usage) for the duration of the then-current Subscription Term. Notwithstanding the foregoing, AuraML reserves the right, at its sole and absolute discretion, to permit Customer to cancel its subscription immediately without further liability by making a lump-sum payment to Sentry that is equal to the upcoming three (3) months of subscription fees that Customer would otherwise have owed AuraML.

Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy. RETURNS All returns must be postmarked within fifteen (15) days of the purchase date. Please state the reason for cancellation. The return or refund is considered if an individual or company would have used less than 25% of the credits allocated in the plan in that month. To request for a refund of an item, please email customer support at REFUNDS After receiving your return request and inspecting the state and condition of the account, company will decide the next course of action as mentioned in the Returns policy. Please allow at least fifteen (15) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. In case of duplicate plan purchases, we will audit our account and get back to you regarding the information. In such cases, we will cancel the duplicate payment plan and you'll have only 1 plan active. Also, the credits will be automatically adjusted to your current billing cycle. If you have any questions concerning our return policy, please contact us at: